Refund & Return Policies
Thank You! We greatly appreciate the opportunity to help furnish your home, and it is our sincere hope that your purchase will bring you many hours of enjoyment! The Urban Farmhouse Furniture Company’s promise is to offer first quality furniture, bedding and floor coverings at prices that are discounted 30 -70% off of what others charge. In order to keep that promise, the following terms and conditions apply to your purchase:
For your convenience, the following contact emails and phone numbers are provided:
For day of delivery or day of customer pick up questions, please call the store number provided on the front of the sales ticket;
For after-delivery service, please email CustomerService@UrbanFarmhouseFurnitureCompany.com or call 980-819-7073;
For questions concerning your financed account, please email CustomerService@UrbanFarmhouseFurnitureCompany.com or call 980-819-7073.
_____ WILL IT FIT?: It is your responsibility to ensure that all items will fit in the designated areas of your home. If your home has narrow doorways, staircase turns or low ceilings, you should measure these locations to ensure proper fit. The furniture must fit in the normal pathways of your home as we cannot hoist furniture to an upper floor. We do not dismantle furniture as that voids the manufacturer’s warranty. It is important that your room is empty, and the space is available to receive your new furnishings.
Our drivers are not able to move or handle your other furnishings or electronics, nor can they affix anything to your walls. If your
furniture is unable to be fitted in the desired location, you will pay for the (delivery fees are not eligible for the in-store credit). Additionally, in the event you choose our home delivery service, a redelivery fee will also apply.
_____ CUSTOM ORDERS?: It is your responsibility to ensure your understanding that all custom orders of furniture are NON-RETURNABLE, NON-REFUNDABLE, NON-RETURNABLE unless determined that there are manufactures defects in which those items will be replaced with only like items.
_____ MANUFACTURING DEFECTS AND DELIVERY DAMAGE: We carefully inspect our merchandise for manufacturing defects before release and we make every effort to ensure deliveries take place without damage. In those instances where defects or damages do occur, the following applies. Stock and Floor Merchandise. Stock Merchandise is product provided from our warehouse stock and it will be provided to you in factory condition. Floor Merchandise is product purchased directly off our sales floor. Due to the discounts offered on Floor Merchandise, the Urban Farmhouse Furniture Company will not authorize a refund, exchange or return on Floor Merchandise. We provide our customers with an opportunity to inspect all Floor Merchandise prior to purchase and complete an Inspection Sheet. Floor Merchandise will be provided to you in substantially the same condition as recorded on the Inspection Sheet. In either case, you must report any manufacturing defect or delivery damage to the delivery driver at the time of delivery, or, the case of a customer pickup, to a Urban Farmhouse Furniture Company representative on the day of pick up. In the event you designate someone besides yourself to pick up or receive your merchandise, it is the responsibility of your designee to inspect and report any defects or damages; failure of your designee to do so will result in your having accepted the merchandise “as is”. Only in the event we determine the Stock Merchandise cannot be returned to factory condition, or Floor Merchandise to Inspection Sheet condition, will we replace the defective or damaged merchandise. In the event a replacement is authorized, the warranty term of the replacement merchandise will be limited to the remaining term of the original warranty. In the case of delivered merchandise, if the delivery location is within a 45-mile radius of the purchasing location there shall be no redelivery fee for the replacement merchandise.
You agree that neither the Urban Farmhouse Furniture Company nor its representatives will be liable for any delays in delivery
of merchandise to you. Clearance Merchandise. All sales of Clearance Merchandise are sold “AS IS” and are final after pickup or delivery. Given the nature of Clearance Merchandise, we strongly encourage that such merchandise be picked up by our customers rather than delivered by us (or our representative) as any damage that occurs during delivery is your sole responsibility.
In the unlikely event that damage occurs to your property, home, or business during the course of a delivery, such damage must be reported to the delivery driver at the time of delivery and be noted on the delivery manifest. No claims shall be allowed after the delivery truck has left your premises.
_____ ALL OTHER RETURNS AND EXCHANGES: No two pieces of furniture are identical, so the wood grain, color and
stitching of your furniture could vary from the pieces you saw on our showroom floor. Therefore, we generally do not accept
returns for aesthetic reasons. However, if unusual circumstances dictate an exception to this policy, then an authorized exchange
or return will be subject to a restocking fee of the greater of $100 or 35% of the purchase price. Please contact Urban Farmhouse Furniture Company Customer Service at CustomerService@UrbanFarmhouseFurnitureCompany.com or call 980-819-7073 to determine if an exception is available. All such exchanges and returns must be accompanied by a Returned Merchandise Authorization issued by Urban Farmhouse Furniture Company Customer Service. Merchandise that is not in substantially the same condition as when purchased may not be exchanged or returned. Except as hereinafter provided, customer is responsible for all costs related to returns and exchanges, including, but not limited to, delivery fees. The following exceptions apply:
_____REFUND POLICY: Refunds, where applicable, are processed in accordance with the following store merchandise doesn’t leave the store location Custom Orders are all sales final.
Cash - Refunded by check from the Urban Farmhouse Furniture Company’s corporate office and sent to the customer's address on file, no later than 5 business days after merchandise return;
Debit/Credit Cards - Refunded by the store no later than 5 business days after merchandise return;
In - House Financing: Credited by Urban Farmhouse Furniture Company’s corporate office within 3 business days after merchandise return;
All Other - See store business office for details.
_____ DELIVERY: The Urban Farmhouse Furniture Company is pleased to provide delivery for our customers. Customers are not obligated to use the delivery services provided by the Urban Farmhouse Furniture Company and may secure delivery via another company (deliveries made by such other companies will be treated as a customer pickup). Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road cancellations) shall be subject to a restocking fee of the greater of $100 or 35% of the purchase price. Redelivery shall also be subject to an additional redelivery charge. No refunds are allowed for no-fits, customer-not-at-home and on-the-road cancellations.
CUSTOMER PICKUP: You are solely responsible for the safe loading and transportation of your merchandise, including, but
not limited to, providing your own blankets, furniture pads, rope, straps and related supplies. For insurance purposes, the Urban Farmhouse Furniture Company cannot assist you in: (i) loading mattresses and/or box springs onto any open-air vehicles (such as pickup trucks) or uncovered trailers; (ii) loading any merchandise when, in the Urban Farmhouse Furniture Company’s sole discretion and judgement, the result would be an unsafe condition;
(iii) securing your load, including, but not limited to, providing rope, straps or other supplies. Most merchandise will be provided to you in the factory carton and will require your assembly. To ensure merchandise availability, please schedule the pickup of your merchandise with your sales associate and make the necessary arrangements to complete the pickup on that date. If merchandise is not picked up within 5 days of the scheduled pickup date, the merchandise will be returned to our warehouse and a restocking fee of the greater of $100 or 35% of the purchase price will be charged to you.
_____EXCLUSION OF WARRANTIES: ANY WARRANTIES APPLICABLE TO ANY MERCHANDISE PURCHASED
PURSUANT TO THIS ORDER ARE LIMITED TO ANY MANUFACTURER’S WARRANTIES ONLY. WE HEREBY
EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION, IF ANY, ON THE FACE OF THIS ORDER. FURNITURE USED IN RENTAL HOMES OR COMMERCIAL SETTINGS IS SOLD AS IS AND IS NOT COVERED UNDER MANUFACTURER’S WARRANTY.
_____LIMITATION OF REPAIR SERVICES: The Urban Farmhouse Furniture Company does not provide repair services on merchandise past its applicable warranty period.
_____COLLECTION COSTS (INCLUDING ATTORNEY FEES): In the event there is an unpaid balance due to the Urban Farmhouse Furniture Company or any of its affiliates or you otherwise breach your agreement with the Urban Farmhouse Furniture Company or any of its affiliates, you agree to pay costs of collection, including attorney’s fees of 33 1/3% of all amounts owed.
_____ DISPUTE RESOLUTION: Any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, shall be brought in state court in the jurisdiction in which you made the purchase, and you agree to the exclusive jurisdiction of the state courts of the jurisdiction in which you made the purchase. Your agreement with the Urban Farmhouse Furniture Company concerning or relating to this purchase shall be governed by, and construed in accordance with, the laws of the state in which you made the purchase, without regard to principles of conflicts of law thereof. You agree that any claim for loss or damage that you bring against the Urban Farmhouse Furniture Company in connection with this purchase must be instituted in state court in the jurisdiction in which you made the purchase within one (1) year of the date you incurred the alleged loss or damage, regardless of whether you were then aware of the alleged loss or damage.
You agree to waive any right to a trial by jury in any action relating in any way to this purchase, directly or indirectly, and you agree that this waiver of any right to a trial by jury shall not be waivable by you or the Urban Farmhouse Furniture Company. If you bring an action against the Urban Farmhouse Furniture Company for any controversy, claim or dispute relating in any way to this purchase, directly or indirectly, and the Urban Farmhouse Furniture Company prevails at any pre-trial dispositive motion, at trial, or at any subsequent appeal and/or retrial, you agree to reimburse the Urban Farmhouse Furniture Company for the reasonable attorney’s fees and costs the Urban Farmhouse Furniture Company incurs in defending itself in the action.
_____LIMITATION OF REMEDIES: You shall not be entitled to recover from us any consequential or incidental damages, including without limitation, damages for loss of use, loss of time, or loss of profits or income. You expressly waive any right to collect damages in excess of the sales ticket and/or the cost to repair property damage (but only if reported prior to the driver leaving your property).
_____ENTIRE AGREEMENT: These Terms and Conditions and the sales invoice on the reverse side contain the entire agreement and understanding of the parties concerning the transaction. These Terms and Conditions may not be modified, canceled, rescinded or revoked, in whole or in part, except in writing and, in the case of the Urban Farmhouse Furniture Company, signed by an officer of the Urban Farmhouse Furniture Company. If any part hereof is determined to be invalid by a court of competent jurisdiction, the remaining Terms and Conditions will remain in full force and effect. No waivers or statements made by representatives of the Urban Farmhouse Furniture Company will be binding unless set forth in writing.